Hello? IRobot? :: iRobot Customer Service

I must preface this Roomba Review by saying that I absolutely LOVE the product! But I said from the very beginning that in order for my Consumer Reports on Roomba to mean something - I vow to tell the truth about my experiences (good or bad). That being said, even with a state of the art Roomba vacuum -- the "human being" factor can still get in the way to muck things up. I try very hard not to be a pessimist! But over the years dealing with various customer service representatives I have learned that Murphy's Law usually prevails. You can have the greatest product on the market - but you better have the greatest Customer Service to back it up if you want it to succeed.

What qualifies me to speak about customer service quality?

So glad you asked! Everyone knows that excellent customer service is vital in a marketplace where there is competition for any products or services -- including Roombas. I know about customer service because I have "lived" it for the past 30 years. For example:

Is anybody out there?

During my quest for my Roomba Scheduler replacement, I had to call iRobot's Customer Care department several times. And while I applaud the knowledgeable and friendly staff they have, in order to give a fair Review of Roomba, I must say that every time I called I found myself on hold forever. Call centers measure part of their success by a low ASA. ASA is Average Speed of Answer - which is call center speak for how long it takes them to answer a phone call. In this day and age it is totally unacceptable to have an ASA of 20+ minutes! And my experience in corresponding with them via their Email Customer Support was totally unacceptable and frustrating to say the least. If you are going to get resolution to an issue you must call them -- just be prepared for it to take some time.

iRobot's® Roombas®

It doesn't get any better than this!

Top technology from iRobot® and Hammacher Schlemmer's lifetime guarantee -- it's a match made in heaven! When you purchase your Roomba Vacuum from Hammacher Schlemmer not only do you get the best product iRobot® has to offer -- you also get to take advantage of Hammacher Schlemmer's unconditional and unwavering promise -- their merchandise is guaranteed for life.

iRobot® Roomba Vacuums
It looks like iRobot® has cleaned house and is now only manufacturing the following floor cleaning robots (Models 780, 770, 760, 560 and 530). Narrowing the selection makes it so much easier to choose the model that will work best as it appears they have weeded out the models that people were having so many problems with -- which is a good thing! Only the best of the best are available for sale from our online merchant and they also offer an unconditonal lifetime warranty!

Roomba® Pet Series
Spend more quality time with your pet - while Roomba® does the cleaning for you! The Pet Series was designed specifically for pet owners who are fighting the war on pet hair, debris and pet dander. This little hair ball sucker covers 3 to 4 rooms on a single battery charge depending on what model you buy. It's large debris bins, anti-tangle technology, and other pet friendly features will do the vacuuming for you and your household of pets.

iRobot® Scooba
The Scooba® floor washing robot does it all: it preps by sucking up loose dirt and crumbs, washes, scrubs, and cleans up after itself, leaving the floor sparkling and dry -- and it does it all in one pass. One of the Scooba's best features is the fact that it'll scrub every spot on your floor an average of four times, ensuring a thorough cleaning. It even gets up beneath the edges of kitchen cabinets and under tables to clean where normal cleaning tools don't. It's the only mop you'll ever need!