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Roomba Returns :: The Long Journey Home

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Writing reviews for my new Roomba Scheduler has been a very rewarding experience but it has also been difficult at times. When we created this website I vowed from the very beginning that I would be totally honest about my experiences and I have kept true to my word. While I have had my struggles with the iRobot Customer Care department (see my previous posts) I must say that it is important to remember that when you are dealing with any customer service representative you have to understand that they are human, and they do make mistakes. When my new Roomba Scheduler stopped charging about a month after I purchased it - iRobot picked it up via UPS and was to send me a brand new one.


If at first you don't succeed...

You know how the old saying goes "try, try again". And what I mean by that is -- be persistent and follow up with what you want. I have been in the customer service industry all of my working life. I know how hard it is to motivate and maintain customer service personnel and ensure they are providing World Class Customer Service to your customers. A company is only as good as its employees - and I am very happy to give kudos to one of iRobot's wonderful Customer Care Representatives who stands out above the rest of the folks I dealt with -- his name is Adam. By the time I reached Adam I was more than frustrated! I explained to Adam that while I absolutely loved the Roomba vac, I was holding off writing my final customer service reviews because I was so disappointed by the customer service I received.


A Big Thank You to Adam from iRobot!

I told Adam that my review conclusions on iRobot's Customer Care department would have to be based on how he handled my call. And honestly I really didn't think making that statement would matter - as I had told other reps the same thing. Adam was very empathetic and told me he took pride in his work and stood behind iRobot's products and their customer service. He personally followed up with me and completely restored my faith in iRobot's customer service department - which I assure you, was no easy task. My sincere gratitude goes out to Adam for helping me get my replacement Roomba Scheduler and all the necessary accessories. UPS picked it up on 09/21/05 and a little over a month later by 10/24/05 I have my new Scheduler and all the necessary accessories -- life is good! Please stay tuned as my robotic vacuum journey continues.

 

More on the story! - (More to come :) - Back to Index

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"NEW" Releases from Roomba®

iRobot Roomba® Vacuum Cleaning Robots
NEW! iRobot Roomba® 500 Series Robots feature dramatic improvements in navigation and floor coverage, edge and corner cleaning, brushes, filters and advanced anti-tangle technology. We all know that finding more "free time" with our busy schedules is getting harder and harder. Let a robot do your house cleaning for you -- so you can do the more important things in life!

iRobot Roomba® 580 Vacuum Cleaning Robot
iRobot Roomba® 570 Vacuum Cleaning Robot
iRobot Roomba® 560 Vacuum Cleaning Robot
iRobot Roomba® 530 Vacuum Cleaning Robot

iRobot® Scooba® Floor Washing Robots
iRobot's® super intelligent floor washing robots will prep, wash, scrub and squeegee tile, linoleum and sealed hardwood floors! Scooba® gets floors reliably clean every time. Life's too short to scrub your own floors -- let your robot do the work for you! Currently, there are three models available to choose from depending on how large of an area you need cleaned. Choose the perfect Scooba® Floor Washing Robot and give yourself the gift of more free time!

iRobot® Verro™ Pool Cleaning Robots
Spend more time enjoying your pool while this amazing pool cleaning robot removes leaves, hair, sand, dust, debris, algea, bacteria and particles as small as 2 microns. Just drop in your iRobot® Verro™ pool cleaning robot and let it go! No installation, no hoses, no booster pumps. iRobot® Verro™ cleans pool floors, stairs and everything in between in about an hour.

iRobot® Looj™ Gutter Cleaning Robots
iRobot® Looj™ makes regular gutter cleaning faster and easier than ever before. This gutter cleaning robot works with standard K-style, copper, aluminum, metal or vinyl gutters cleaning a 60 foot section of gutter in just 10 minutes. iRobot® just made a very nasty job a whole lot easier!

iRobot® Dirt Dog® Shop Sweeping Robot
iRobot® Dirt Dog® has been designed to pick up nuts, bolts, nails, woodchips and other heavy materials so you don't have to! iRobot® recreated this tough-as-nails sweeping robot to clean up workshops, patios, garage floors, basements and other industrial grade floors. It has high-speed, counter rotating brushes that are specially designed for rough surfaces.

iRobot® ConnectR™ Virtual Visiting Robot
iRobot® ConnectR™ Virtual Visiting Robot is the next best thing to being there in person! Don't miss out on special moments at home just because you are away. iRobot® combined the latest in robot technology and internet communications to enable you to see, hear and interact with loved ones, relatives, and pets in your home -- as if you were actually there in person. With your iRobot® ConnectR™ Virtual Visiting Robot you can be two places at the same time!

 

 

Roomba Reviews

Review of the Roomba Scheduler

Click here often to see updated consumer reporting from a new user who has absolutely no previous experience with anything robotic! Read her humorous and honest account of her ongoing experiences with Roomba, iRobot Customer Care and much more.

A Message From The Editor

 

Feature Articles

Roomba Parts and Accessories
Click here for best prices on Roomba parts for all models. Including Roomba batteries, replacement brushes, filters, accessories and much more!

 

 

This specially designed upgrade kit increases Roomba's® capacity to tackle pet messes such as hair, litter and tracked in dirt. It's a snap to install and includes a special brush and brush cleaning tool for easy, effective pet hair removal. Kit includes Easy Clean Brush, Easy Clean Brush Tool, wire bale, beater brush and side brush.
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