Roomba Returns :: The Long Journey Home

Writing reviews for my new Roomba Scheduler has been a very rewarding experience but it has also been difficult at times. When we created this website I vowed from the very beginning that I would be totally honest about my experiences and I have kept true to my word. While I have had my struggles with the iRobot Customer Care department (see my previous posts) I must say that it is important to remember that when you are dealing with any customer service representative you have to understand that they are human, and they do make mistakes. When my new Roomba Scheduler stopped charging about a month after I purchased it - iRobot picked it up via UPS and was to send me a brand new one.

If at first you don't succeed...

You know how the old saying goes "try, try again". And what I mean by that is -- be persistent and follow up with what you want. I have been in the customer service industry all of my working life. I know how hard it is to motivate and maintain customer service personnel and ensure they are providing World Class Customer Service to your customers. A company is only as good as its employees - and I am very happy to give kudos to one of iRobot's wonderful Customer Care Representatives who stands out above the rest of the folks I dealt with -- his name is Adam. By the time I reached Adam I was more than frustrated! I explained to Adam that while I absolutely loved the Roomba vac, I was holding off writing my final customer service reviews because I was so disappointed by the customer service I received.

A Big Thank You to Adam from iRobot!

I told Adam that my review conclusions on iRobot's Customer Care department would have to be based on how he handled my call. And honestly I really didn't think making that statement would matter - as I had told other reps the same thing. Adam was very empathetic and told me he took pride in his work and stood behind iRobot's products and their customer service. He personally followed up with me and completely restored my faith in iRobot's customer service department - which I assure you, was no easy task. My sincere gratitude goes out to Adam for helping me get my replacement Roomba Scheduler and all the necessary accessories. UPS picked it up on 09/21/05 and a little over a month later by 10/24/05 I have my new Scheduler and all the necessary accessories -- life is good! Please stay tuned as my robotic vacuum journey continues.

iRobot's® Roombas®

"NEW" Releases from iRobot®

New iRobot Roomba® 610
NEW! The latest and greatest Roomba® model from iRobot® hit the cleaning scene! Designed for home and business use this industrial garde model has two debris bins (High Capacity Sweeper Bin & a Vacuuming Bin). It was designed to clean heavily trafficked areas and much larger spaces (like your office) - and it has an impressive 2 year warranty!

Roomba® Pet Series
Spend more quality time with your pet - while Roomba® does the cleaning for you! The Pet Series was designed specifically for pet owners who are fighting the war on pet hair, debris and pet dander. This little hair ball sucker covers 3 to 4 rooms on a single battery charge depending on what model you buy. It's large debris bins, anti-tangle technology, and other pet friendly features will do the vacuuming for you and your household of pets.

iRobot Create® Programmable Robot
You asked for it and iRobot® listened! The first ever programmable robot for techies, educators, developers and anyone who as ever dreamed of being able to design the features of their very own robot. Starting at $129.99 the iRobot Create® is helping to create a brand new generation of programmers!